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REFUND POLICY
Last Updated: June 2026
Introduction
This Refund Policy explains the terms under which NCO (National Consulting Office for Engineering) handles cancellations and refunds for its engineering and management consulting services. By engaging our services or making a payment to NCO, you acknowledge that you have read, understood, and agreed to this policy.
Scope of This Policy
This policy applies to professional fees and payments made to NCO for consulting and engineering services offered through this website or under a written engagement. Where a signed proposal, service agreement, or contract sets out specific payment, cancellation, or refund terms, those project-specific terms shall prevail over this general policy.
Nature of Consulting Fees
Our services are professional, time-based, and project-specific in nature. Fees are charged for the expertise, labour, and resources committed to each engagement. Because these services are tailored to each client, fees corresponding to work already performed, time already spent, or deliverables already issued are generally non-refundable.
Deposits and Advance Payments
Certain engagements require a deposit or advance payment to reserve resources and commence mobilisation. Deposits cover the planning, scheduling, and allocation of personnel that begin as soon as an engagement is confirmed and are therefore non-refundable unless expressly stated otherwise in your engagement agreement.
Cancellation by the Client
If you wish to cancel an engagement, please notify us in writing as early as possible. The amount eligible for refund, if any, depends on the stage of work at the time of cancellation:
- •Submit your cancellation request in writing to info@nco.ae
- •Fees for work completed up to the cancellation date remain payable
- •Non-recoverable costs and third-party expenses already incurred are not refundable
- •Any remaining balance, after deducting the above, will be refunded where applicable
Refund Eligibility
You may be eligible for a full or partial refund in limited circumstances, including:
- ✓A duplicate or erroneous payment was made to NCO
- ✓A payment was collected for services that were never commenced
- ✓NCO is unable to deliver a contracted service and no alternative is agreed
- ✓A refund is required under applicable consumer protection law
Non-Refundable Items
The following are not eligible for a refund:
- •Services, deliverables, or reports already provided or accepted
- •Time and labour already expended on your engagement
- •Non-refundable deposits and mobilisation fees
- •Government fees, permit charges, and third-party costs paid on your behalf
- •Fees for completed milestones under a phased engagement
How to Request a Refund
To request a refund, please contact us with the relevant details and we will review your request promptly:
- •Email info@nco.ae with the subject line "Refund Request"
- •Include your name, the engagement or invoice reference, and the payment date
- •Describe the reason for your request and attach the payment receipt where available
- •Our team will acknowledge your request and respond with a decision after review
Refund Processing Time
Approved refunds are processed using the original method of payment wherever possible. Please allow up to fourteen (14) business days for the refund to be initiated after approval. The time for funds to appear in your account may vary depending on your bank or payment provider.
Online and Electronic Payments
Where payments are made through an online payment gateway or card, refunds are returned to the same card or account used for the original transaction. Any fees charged by banks or payment processors in connection with a transaction or refund are outside our control and may not be recoverable.
Disputes and Chargebacks
If you believe a charge is incorrect, we encourage you to contact us first so we can resolve the matter directly and quickly. Initiating a chargeback without contacting us may delay resolution. We reserve the right to dispute chargebacks that are not consistent with this policy or the terms of your engagement.
Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.
Changes to This Policy
We reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on this page with an updated revision date, and will apply to payments and engagements entered into after the change takes effect.
Contact Information
For questions about this Refund Policy or to submit a refund request, please contact us at:
Email: info@nco.ae
Phone: +971-2-6780713
Address: Burq Hamamah St., Offices 705-706, Al Danah - E11, Abu Dhabi, UAE